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Hayat ERP · Walkthrough on real screens

Hayat ERP walkthrough: Handle a support ticket

A 32-second screen walkthrough of Hayat ERP. Helpdesk: tickets from customers, the online shop and your own staff in one place. Open a ticket to read the conversation. Reply to the customer, or add an internal note only staff can see. Set priority, assign an agent and change the status when it is solved. 0:32
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Video transcript

0:05 Helpdesk: tickets from customers, the online shop and your own staff in one place

0:08 Open a ticket to read the conversation

0:11 Reply to the customer, or add an internal note only staff can see

0:22 Set priority, assign an agent and change the status when it is solved

0:28 Reports: response times, open tickets per agent and per category

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Ali AbdullahChief Executive Officer
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