Service builder
Build each service with its form, required documents, fee, stages and certificate. Forms take text, number, date, choice, file and map-location fields.
Up to 80 fields
Hayat ERPBY LEVEL 8 TECHNOLOGIES
Hayat ERP · Hayat Civic
Public services online, from application to certificate.
Hayat Civic puts public services online for municipalities, government departments, development authorities and NGOs. Citizens apply from their phone, upload documents, pay the fee and track their application. Officers process it stage by stage and issue a certificate or licence anyone can check by its QR code.
Citizen portalStage-by-stage workflowQR-checked certificates
Features
Build a service once, process every application
For each service you set the form, the fee, the documents and the stages it passes through, with the department that acts.
Fees
No fee, a fixed fee, or a formula from the applicant's answers, such as plot area and storeys. A service can require payment before processing starts.
Fixed or formula
Stages & SLA
Stages in order, each with its department and SLA days. When a stage runs late, the department head is notified.
Workflow
Counter applications
Walk-in applicants apply at the counter with the same form, and pay by cash, card, JazzCash, Easypaisa, Raast, bank transfer, cheque or pay order.
Walk-ins
Inspections
Record site inspections with result, findings, a map location and up to 20 photos. A stage marked for inspection needs a Pass to move on.
Site visits
Certificates & licences
An A4 PDF from your template with a QR code to a public check page. Licences that expire can be renewed with a renewal fee.
QR check
Complaints
Citizens report problems with a category, a map pin and photos. Complaints go to the right department and are escalated when late.
Routing · escalation
Transparency dashboard
A public Performance page with applications, on-time % and complaints per service and category, in counts only.
Public
AI helpers
AI summarises an application with key facts and what to check next, and suggests a department and urgency for complaints. Personal fields, names and ID numbers are never sent, and the officer decides.
Hayat AI
Portal & privacy
Open to citizens, careful with their data
Citizen portal: citizens browse services, see the fee, documents and stages, sign in with a code sent to their mobile, and can keep up to 10 drafts. Each application and complaint has its own tracking page.
Privacy: all form answers are stored encrypted. Names are masked on tracking and check pages, CNICs are shown masked, and fields marked personal never go to Hayat AI or Hayat Reports.
Four reports: SLA compliance by service, backlog by department, fee revenue by service and complaints by category with the citizens' average rating.
Step-by-step guides are at help.hayaterp.com.
FAQ
Common questions
What is Hayat Civic?
Hayat Civic is the Hayat ERP module for municipalities, government departments, development authorities and NGOs that run public services. It covers service forms, fees and stage-by-stage workflow, a citizen portal with online payment and tracking, inspections, certificates and licences with a QR check, complaints and a public performance dashboard.
Who is Hayat Civic for?
Municipal and town committees, government departments and authorities, civil registration offices, and NGOs or trusts that run public services.
How do citizens apply?
On your portal on my.hayaterp.com they sign in with their mobile number and a code, fill the form, put a pin on the map, upload documents, pay the fee online and follow the application by its tracking number. Walk-in applicants can apply at the counter.
How are complaints handled?
A complaint goes to the department that lists its category and is due within the complaint SLA (7 days by default). Late complaints are marked breached and escalated to the department head and then the civic admins, and the citizen rates the resolution from 1 to 5 stars.
Can anyone check that a certificate is genuine?
Yes. Every certificate or licence has a QR code that opens a check page showing whether it is valid, revoked, expired or superseded.
How are fees accounted for?
Each fee is a Sales invoice to the citizen, moved to service fees and licence income, and paid online or at the counter as a Sales receipt. A certificate is issued only when the fee is fully paid.
Explore
Explore Hayat ERP
Book a call
See Hayat Civic for your organisation.
We'll show you the screens your business needs and send a quote within one business day.
Ali AbdullahChief Executive Officer
- sales@level8technologies.com
- Phone
- +92 303 506 1264
- +92 303 506 1264
- level-8-technologies
- Office
- Karachi, Pakistan