Network map
Areas, POPs (exchanges, towers, OLT rooms) and boxes with up to 512 ports. Each box shows its used and free ports on a port map.
Areas · POPs · boxes
Hayat ERPBY LEVEL 8 TECHNOLOGIES
Hayat ERP · Hayat ISP
Monthly bills, suspensions and complaints for internet and cable providers.
Hayat ISP runs an internet or cable service business inside Hayat ERP. Map your areas, POPs and boxes, set up packages, connect subscribers and let Hayat raise every month's bills through Sales. Subscribers who do not pay are suspended after the grace days and reconnected when they pay, on your MikroTik router too if you link it.
Monthly billing runAuto-suspend & reconnectMikroTik link
Features
From network map to monthly bill
Draw your network, add packages, connect subscribers, and let the billing run, collections and tickets follow.
Packages & add-ons
Download and upload speed, data cap, fair-use note, installation fee and router profile. Add-ons such as static IP or IPTV bill every month.
Packages
Subscribers
Area, box and port, connection type, ONT and router serials, MAC, PPPoE user and static IP. Prepaid or postpaid, with a standing discount.
FTTH · wireless · cable
Monthly billing run
Hayat raises bills by itself, never bills a month twice and catches up missed months. The first month can be charged pro rata.
Through Sales
Suspend & reconnect
A subscriber with a bill unpaid past the grace days is suspended. A payment that clears every overdue bill reconnects them.
Automatic
MikroTik link
Hayat creates, updates, disables and enables PPPoE accounts on the router. A router that is down never stops billing.
Optional
Tickets with SLA
Installation and complaint tickets with priority and an SLA due time. Late tickets are marked breached and the technician and managers are notified.
SLA
Field collection
Technicians and recovery agents start and resolve tickets and collect payments at the door from their phone, with a daily total to hand in.
Field view
Devices
Routers and ONTs from Inventory, loaned or sold. When a subscriber disconnects, Hayat lists the devices on loan to collect.
Loaned or sold
Self-service & reports
Subscribers serve themselves
Self-service page: every active subscriber has a private link on my.hayaterp.com to see the current bill, pay online, check their package and report a fault. Paying clears a suspension by itself when nothing else is overdue. The page shows the package's usage note; it does not read live usage from the router.
Bill reminders: subscribers get a bill due reminder a few days before the due date with their self-service link, and every 3 days while overdue.
Six reports: active by area, active by package, churn, ARPU, collections and open complaints. Hayat Reports has subscribers and billing datasets for your own dashboards.
Step-by-step guides are at help.hayaterp.com.
FAQ
Common questions
What is Hayat ISP?
Hayat ISP is the Hayat ERP module for internet, fibre (FTTH), wireless and cable TV providers. It covers areas, POPs and boxes, packages and add-ons, subscribers with PPPoE details, monthly billing through Sales, automatic suspension and reconnection, tickets with SLA, field collection, devices and a self-service page.
Does it work with MikroTik?
Yes, optionally. With your MikroTik router (RouterOS v7) linked, Hayat creates the PPPoE account on activation, changes the profile on a package change, and disables and enables it on suspension and reconnection. Hayat works fully without the link.
How does auto-suspension work?
A subscriber whose bill is still unpaid the grace days after its due date (5 by default) is suspended for non-payment. When a payment clears every overdue bill, they are reconnected and billing resumes with the current month.
Can recovery agents collect at the door?
Yes. In Field jobs & collection they find the subscriber, see the balance and record the payment by cash, card, JazzCash, Easypaisa, Raast, bank transfer or cheque. The Collections report shows what each agent collected.
Does it suit cable TV operators?
Yes. Cable TV operators use areas, packages and add-ons, monthly bills, door-to-door collection and complaints.
Can subscribers pay online?
Yes. Each active subscriber has a self-service page with a Pay button, and you can send a pay link by WhatsApp.
Explore
Explore Hayat ERP
Book a call
See Hayat ISP for your network.
We'll show you the screens your business needs and send a quote within one business day.
Ali AbdullahChief Executive Officer
- sales@level8technologies.com
- Phone
- +92 303 506 1264
- +92 303 506 1264
- level-8-technologies
- Office
- Karachi, Pakistan